Terms of Service

Effective October 5, 2026  ·  Useful Trouble LLC

1. The Agreement
2. What the Service Does
3. Accounts, Teams, and Access
4. QuickBooks Connections and Accuracy
5. Not Professional Advice
6. Relationship to Intuit
7. Your Data and Our Confidentiality Obligations
8. Security and Incident Notification
9. Your Responsibilities
10. Acceptable Use
11. Fees, Trials, and Payment
12. Intellectual Property
13. Termination
14. Disclaimer of Warranties
15. Limitation of Liability
16. Indemnification
17. Binding Arbitration and Class Action Waiver
18. Governing Law and General Terms
19. Contact

1. The Agreement

These Terms of Service (the "Terms") are a binding agreement between Useful Trouble LLC, a Texas limited liability company doing business as BankFeedSearch ("we," "us," or "Company"), and the individual or entity that creates an account ("you" or "Customer"), governing use of the BankFeedSearch browser extension and the related online service and website at bankfeedsearch.com (together, the "Service").

By creating an account or using the Service, you agree to these Terms. If you are agreeing on behalf of a firm or other entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Service.

2. What the Service Does

The Service lets you search posted transactions in QuickBooks Online companies you connect, by the text of their memo, from within QuickBooks Online's Bank Feeds screens. It displays matching transactions and can enter a matching transaction's account into a field you select. The Service reads data from QuickBooks Online; it does not create, change, or delete anything in your QuickBooks company.

3. Accounts, Teams, and Access

• You must provide a valid email address and keep it current. Account email, including invitations and password resets, is sent to that address.
• Each user must have their own account. You may not share, sell, or transfer account credentials. Each account may be signed in on one computer at a time; signing in elsewhere ends the earlier session.
• You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
• Team accounts. On plans that include more than one user, the person who subscribes is the account owner. The owner controls the subscription, invites and removes users, and connects and disconnects QuickBooks companies. Users on an account can search every company connected to it. The owner is responsible for who they add and for their use of the Service.
• You must notify us promptly at the support address in Section 19 if you believe your account has been accessed without authorization.

4. QuickBooks Connections and Accuracy

This section describes real limitations of how the Service works. Please read it.

• Scope of a search. A search covers posted expenses, checks, and credit card charges dated within approximately the last three years, and matches on their memo. It does not search other transaction types or fields. Where there are many matches, the Service shows the most recent ones and tells you that more exist. In very large company files, a search may cover only the most recent transactions, and the Service tells you when that happens.
• Results reflect your books. Results show how transactions were recorded in your QuickBooks company, which may have been incorrect. A past categorization is not a recommendation that it was, or is, correct.
• Dependence on Intuit. The Service depends on QuickBooks Online and Intuit's interfaces, which we do not control. Searches may fail or be delayed when they are unavailable, change, or limit our requests, and a connection may stop working if Intuit or a user revokes it, in which case you will need to reconnect.
• Filling in accounts. When you click a result, the Service enters an account name into the QuickBooks field you select. You are responsible for checking that it is correct before saving the transaction.

5. Not Professional Advice

The Service provides information only. It does not provide legal, tax, accounting, or other professional advice, and using it does not create any professional or fiduciary relationship between you and us. Nothing in the Service is a substitute for your own professional judgment.

6. Relationship to Intuit

QuickBooks and QuickBooks Online are trademarks of Intuit Inc. BankFeedSearch is an independent product and is not affiliated with, sponsored by, or endorsed by Intuit. Your use of QuickBooks Online remains subject to your agreements with Intuit, and connecting a company to the Service is subject to Intuit's terms for third-party apps.

7. Your Data and Our Confidentiality Obligations

"Customer Data" means information you submit to the Service or that the Service retrieves from QuickBooks Online at your request, including your account information, the companies you connect, your searches, and the transactions returned.

As between you and us, Customer Data belongs to you. We claim no ownership of it.

We commit to the following, and these commitments survive termination of your account:

• We will treat Customer Data as confidential and will use it only to provide and support the Service to you.
• We will not sell, rent, license, or otherwise disclose Customer Data to any third party, except to the service providers described in our Privacy Policy acting on our behalf under confidentiality obligations, or where required by law.
• We will not retain the transactions or search results the Service retrieves from QuickBooks Online beyond what is needed to display them to you.
• We will not use the data the Service retrieves from QuickBooks Online to market to anyone, and we will not use Customer Data to market to, or contact for any purpose, your clients or anyone appearing in your books. We may email you about our own products and services as described in the Privacy Policy, and you may unsubscribe at any time.
• We will not use Customer Data to compete with you or to solicit your clients.
• We will limit access to Customer Data to personnel who need it to operate or support the Service.

We may generate and use aggregated, de-identified statistics about use of the Service (for example, the total number of searches run) provided such statistics do not identify you, your firm, any company you connect, or any transaction.

Many of our customers are accountants, bookkeepers, and others with confidentiality obligations to the businesses whose books they keep, and may rely on these commitments when engaging a third-party service provider. You remain responsible for determining what your own professional, regulatory, or contractual obligations require.

8. Security and Incident Notification

We maintain administrative and technical safeguards intended to protect Customer Data, including:

• encryption of Customer Data in transit, and of stored QuickBooks credentials at rest;
• keeping QuickBooks credentials only on our servers, never in the extension or your browser;
• limits on repeated sign-in and password-reset attempts;
• access to production systems limited to authorized personnel who need it to operate or support the Service;
• nightly backup of Customer Data to more than one location, held under the same confidentiality obligations as the Service itself.

No system is perfectly secure. We do not warrant that the Service or its infrastructure will be free from unauthorized access, and Section 14 applies to this section.

Incident notification. If we confirm a security incident involving unauthorized access to or disclosure of your Customer Data, we will notify you without undue delay at your account email address. The notice will describe what we then know about the nature of the incident, the Customer Data involved, and the steps we are taking.

9. Your Responsibilities

• You represent that you have the right and any necessary authority to connect each QuickBooks company you connect to the Service, including, for a company belonging to a client, the client's authorization where your engagement or professional obligations require it.
• You are solely responsible for determining what authorizations, consents, or disclosures your own professional, ethical, regulatory, or contractual obligations require before engaging a third-party service provider, and for obtaining them. We do not make that determination for you and do not advise on it.
• You are responsible for reviewing search results and for verifying any categorization before you save it.
• Account owners are responsible for removing users who should no longer have access.

10. Acceptable Use

You may not:

• Connect a QuickBooks company you are not authorized to access, or use the Service to access data you are not entitled to see;
• Use automated means to send searches or extract data through the Service, other than the extension's normal operation;
• Resell, redistribute, or provide the Service to third parties as a service of your own;
• Interfere with, overload, reverse engineer, or attempt to gain unauthorized access to the Service or its infrastructure;
• Circumvent plan limits, including by sharing one user's account among several people;
• Use the Service to violate any law or any agreement with Intuit.

11. Fees, Trials, and Payment

Plans and fees. Plans differ in the number of users and connected companies they include. Fees are the rates shown on our pricing page and in the extension at the time you subscribe, payable in advance either monthly or annually, as you choose.

Free trial. New subscriptions may include a free trial of fourteen (14) days. You provide payment details when you start the trial. No charge is made during the trial; unless you cancel before it ends, your subscription begins and your card is charged when the trial ends. We may modify or discontinue trial offers at any time, which will not affect a trial already in progress.

Plan changes. The account owner may change plans from the extension. You may move to a higher plan at any time; the change takes effect immediately, and the difference in price for the remainder of the current billing period is charged at that time. You may move to a lower plan only once your account is within that plan's limits on users and connected companies; the lower limits take effect immediately, and the lower price takes effect from your next billing period, with no credit for the current one. On plans priced per additional user, a user added during a billing period is charged for the remainder of that period, and a user removed is not credited. Switching between monthly and annual billing starts a new billing period, and is charged at that time less a credit for the unused part of the current one.

Payment authorization. Fees are payable by card through our payment processor. By providing payment details, you authorize us and our payment processor to charge that card the then-current fees, plus applicable taxes, on a recurring basis until you cancel. You represent that you are authorized to use the payment method you provide, and you agree to keep your payment details current.

Taxes. Fees are exclusive of applicable taxes. Texas imposes sales tax on data processing services, and applicable Texas state and local sales tax will be added to each invoice and separately stated. You are responsible for all applicable state and local taxes arising from your purchase of the Service, other than taxes measured by our net income. If a taxing authority later determines that tax was due on a prior period and was not collected, we may invoice you for that amount, and you agree to pay it.

Cancellation. The account owner may cancel at any time from Manage billing in the extension or by writing to the support address in Section 19. Cancellation takes effect at the end of the then-current billing period, and you keep access until then.

No refunds. Except where required by law, fees are non-refundable, and we do not prorate or refund partial billing periods, including where you cancel mid-period, stop using the Service, or your account is terminated for breach.

Failed payment. If a charge is declined, our payment processor may reattempt it, and access to the Service is suspended until payment succeeds. If payment is not received, we may cancel the subscription.

Price changes. We may change our prices on at least thirty (30) days' notice to your account email address. A price change takes effect at your next renewal following the notice period. If you do not accept a new price, you may cancel before it takes effect.

12. Intellectual Property

The Service, including its software, interface, design, and branding, is owned by Useful Trouble LLC and protected by intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during the term of your account, and no other rights.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

13. Termination

You may stop using the Service and request deletion of your account at any time by writing to the support address in Section 19. We will delete your account and its data within thirty (30) days, except for billing and tax records we are required by law to retain.

We may suspend or terminate your account if you materially breach these Terms, if your use threatens the security or integrity of the Service, or if we discontinue the Service. We will make reasonable efforts to give advance notice where practicable.

Sections 7, 8, 12, and 14 through 18 survive termination.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT A SEARCH WILL FIND EVERY MATCHING TRANSACTION; OR THAT ANY CATEGORIZATION SHOWN OR ENTERED BY THE SERVICE IS CORRECT. SECTION 4 DESCRIBES KNOWN LIMITATIONS.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

YOU ACKNOWLEDGE THAT THE SERVICE IS A LOOKUP AID THAT DEPENDS ON YOUR OWN RECORDS AND ON THIRD-PARTY SYSTEMS, AND THAT THESE LIMITATIONS ARE A FUNDAMENTAL BASIS OF THE BARGAIN BETWEEN US. Some jurisdictions do not allow certain limitations, in which case they apply to the fullest extent permitted.

16. Indemnification

You will defend, indemnify, and hold harmless Useful Trouble LLC and its members, officers, and agents from any third-party claim, loss, or expense (including reasonable attorneys' fees) arising out of your Customer Data, your use of the Service, your violation of these Terms, or your violation of any law or third-party right, including any claim that you lacked the right or authority to connect a QuickBooks company to the Service.

17. Binding Arbitration and Class Action Waiver

Please read this section carefully. It affects how disputes are resolved and limits your right to go to court or participate in a class action.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration will take place in Harris County, Texas, before a single arbitrator, and judgment on the award may be entered in any court of competent jurisdiction.

Informal resolution first. Before initiating arbitration, the complaining party will send written notice describing the dispute to the other and allow sixty (60) days to resolve it in good faith. Notice to us under this section must be sent to the legal notice address in Section 19; notice sent to any other address does not start the sixty-day period. Notice to you will be sent to your account email address.

Class action waiver. Disputes will be arbitrated only on an individual basis. You and we each waive any right to bring or participate in a class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any representative proceeding.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property or confidential information.

If the class action waiver is found unenforceable, the entirety of this Section 17 is void.

18. Governing Law and General Terms

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Subject to Section 17, the exclusive venue for any action is the state and federal courts located in Harris County, Texas, and each party consents to that jurisdiction.

Changes. We may modify these Terms. For material changes we will give notice by email to your account address or by notice in the Service at least thirty (30) days before they take effect. Continued use after that constitutes acceptance. If you do not agree, stop using the Service and request deletion of your account.

Entire agreement. These Terms and the Privacy Policy are the entire agreement between us regarding the Service and supersede any prior understandings.

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remainder will stay in force.

No waiver. Failure to enforce a provision is not a waiver of it.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including acts of government, outages of third-party services or networks, or unavailability of or changes to QuickBooks Online or Intuit's interfaces.

Relationship. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, or employment relationship.

19. Contact

Useful Trouble LLC d/b/a BankFeedSearch
22001 Northpark Dr., Ste 245
Kingwood, TX 77339

Purpose	Address
General, support, billing, and cancellation	support@bankfeedsearch.com
Privacy inquiries and data requests	privacy@bankfeedsearch.com
Legal notices, including the dispute notice required by Section 17	legal@bankfeedsearch.com, with a copy by mail to the address above