Privacy Policy
Effective October 5, 2026 · Useful Trouble LLC
The short version. BankFeedSearch looks at your QuickBooks Online transactions only to answer the searches you run, and does not keep them. We collect what we need to run the service and nothing else. We do not sell your data, we do not show ads, and we do not track you across other sites.
- Who We Are
- What We Collect
- Your QuickBooks Data
- The Chrome Extension
- How We Use Information
- What We Never Do
- Who We Share With
- Cookies and Analytics
- Security
- How Long We Keep Data
- Your Choices and Rights
- Texas Residents
- Children
- Changes
- Contact
1. Who We Are
BankFeedSearch is a Chrome extension and online service operated by Useful Trouble LLC d/b/a BankFeedSearch, a Texas limited liability company located at 22001 Northpark Dr., Ste 245, Kingwood, TX 77339 ("we," "us"). This policy explains what we collect through the extension and bankfeedsearch.com (together, the "Service"), what we do with it, and what control you have. It forms part of our Terms of Service.
2. What We Collect
| Category | What it includes | Why |
|---|---|---|
| Account information | Your email address and password (stored so that no one, including us, can read it). If you are on a team account, which account you belong to; if you invite someone, the email address you invite. | To create and secure your account, and to let account owners manage their team. |
| QuickBooks connections | Which QuickBooks Online companies you connect, and the access Intuit grants us when you approve each connection. | To search those companies when you ask. See Section 3. |
| Billing information | Your plan, number of users, and subscription status. Card details go directly to our payment processor and never to us. | To provide the plan you chose. |
| Technical logs | Information generated as you use the Service, such as IP address, time, and browser type. | Security, troubleshooting, and abuse prevention. |
| Messages you send us | Anything you include when you email us. | To respond to you. |
3. Your QuickBooks Data
- You approve every connection. You connect a QuickBooks Online company by signing in with Intuit and approving access on Intuit's own page. We never see your Intuit password.
- We look only when you search. When you run a search, we look in the company you have open for posted transactions whose memo matches the text you selected, and show you the matches.
- We don't keep it. We do not store your search terms, your transactions, or the results.
- We never change your books. The Service only reads from QuickBooks Online. It never creates, changes, or deletes anything in your company.
- Team accounts. Everyone on a team account can search the companies connected to it. The account owner decides who is on the account.
- You can disconnect at any time. Disconnecting a company in the extension ends our access to it immediately. You can also revoke access from your Intuit account.
4. The Chrome Extension
- It works only on QuickBooks Online pages.
- There, it uses only the text you select and which QuickBooks company you have open, so it can run your search.
- It keeps you signed in to BankFeedSearch.
- It does not collect your browsing history or anything you do on other sites.
The use of information received from the Chrome extension adheres to the Chrome Web Store User Data Policy, including the Limited Use requirements.
5. How We Use Information
- To provide the Service: sign you in, run the searches you request, and manage plans and team accounts.
- To email you about your account, including invitations, password resets, billing, and service notices.
- To email you about BankFeedSearch and other Useful Trouble products and services, such as upgrades, new features, and new products. You can unsubscribe from these at any time; account emails will still reach you.
- To keep the Service secure, prevent abuse, and fix problems.
- To comply with law and enforce our Terms.
6. What We Never Do
These are commitments, and they also appear in Section 7 of our Terms of Service, where they are contractually binding.
- We do not sell, rent, or license your information, or your QuickBooks data, to anyone.
- We do not use your QuickBooks data for anything other than answering your searches.
- We do not market to your clients or anyone in your books, and we do not use your QuickBooks data to market to anyone, including you.
- We do not use your data to compete with you or solicit your clients.
- We do not run advertising or cross-site tracking, and we do not share data with advertisers or data brokers.
- We do not use your QuickBooks data or other Customer Data to train machine learning models.
Many of our customers are accountants, bookkeepers, and others with confidentiality obligations to the businesses whose books they keep. These commitments are intended to let you use us as a service provider consistent with those obligations.
7. Who We Share With
We share information only with these service providers, only as needed to run the Service, and only under confidentiality obligations:
| Provider | What they do for us |
|---|---|
| Intuit Inc. | Provides QuickBooks Online, which we search on your behalf. |
| DigitalOcean, LLC | Hosts the Service in the United States. |
| Stripe, Inc. | Processes payments. You give your card details directly to Stripe. |
| Resend | Delivers our emails, such as invitations and password resets. |
| Google LLC | Distributes the extension through the Chrome Web Store and hosts our support email. |
We may also disclose information if required by law or valid legal process; to protect our rights, safety, or property; or in connection with a merger, acquisition, or sale of assets, in which case we will give notice before your information becomes subject to a different policy.
8. Cookies and Analytics
We do not use advertising cookies, analytics, trackers, or tracking pixels, on our website, in the extension, or in our emails.
9. Security
We protect your information with encryption in transit, encryption of the QuickBooks access we store, secure password storage, limits on repeated sign-in attempts, separation of each account's data, keeping QuickBooks access on our servers rather than in your browser, nightly backups kept in more than one place, and limiting access to people who need it to run the Service.
No system is perfectly secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your information, we will notify you as required by Texas law, including Tex. Bus. & Com. Code § 521.053.
10. How Long We Keep Data
- Searches and transactions: not kept.
- QuickBooks access: until you disconnect the company, Intuit revokes it, or your account is deleted.
- Account information: while your account exists. If you ask us to delete your account, we will do so within thirty (30) days, and it leaves our backups within a further thirty (30) days.
- Technical logs: for a limited period, for security and troubleshooting.
- Billing and tax records: as required by law, independently of your account.
11. Your Choices and Rights
You may:
- See your plan, team, and connected companies at any time in the extension.
- Disconnect any QuickBooks company on your account.
- Ask for a copy of the information we hold about you, or ask us to correct it.
- Ask us to delete your account and its data. We will act within thirty (30) days, except for billing and tax records we are required by law to keep.
Write to privacy@bankfeedsearch.com to make a request. We may need to verify your identity before acting. You can unsubscribe from our product emails at any time using the link in each one.
12. Texas Residents
The Texas Data Privacy and Security Act gives Texas residents rights to confirm whether we process their personal data, to access, correct, and delete it, to obtain a portable copy, and to opt out of sale, targeted advertising, and certain profiling. We do not sell personal data, conduct targeted advertising, or engage in profiling that produces legal or similarly significant effects, so those opt-outs do not apply to anything we do.
To exercise any right, contact us at the address in Section 15. If we decline a request you may appeal by replying to our response; if the appeal is denied you may complain to the Texas Attorney General.
13. Children
The Service is a business tool intended for professional and commercial use. It is not directed to children, and we do not knowingly collect personal information from anyone under 18.
14. Changes
We may update this policy. If we make a material change, we will give at least thirty (30) days' notice by email to your account address or by notice in the Service before it takes effect. The effective date at the top of this page always reflects the current version.
15. Contact
Questions, requests, or complaints about privacy:
Useful Trouble LLC d/b/a BankFeedSearch
22001 Northpark Dr., Ste 245
Kingwood, TX 77339
privacy@bankfeedsearch.com